Questions? Solutions! Dive into FAQs for quick answers.

Orders

Are there any taxes or customs duties on international orders?

Yes, international orders are shipped DDU (Delivery Duties Unpaid). This means your order may be subject to customs duties and taxes, which must be paid by the recipient.

Can I cancel my order?

If your order status allows, it can be canceled. Please contact customer service at info@shoptwimc.com for cancellations or changes.

How can I track my order?

After your order is shipped, you will receive a shipping confirmation email. You can also track your order on our website using your order number and registered email address.

Do you offer pre-orders?

Yes, some products are available for pre-order. The estimated delivery date is shown on the product page, and pre-orders are shipped within 1-3 business days after stock arrival.

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Where do you ship to?

We ship worldwide.

How long does shipping take?

Orders are usually shipped the next business day via DHL or Yurtiçi Kargo.

Can I ship to a different delivery address?

Yes, you can specify a different delivery address at checkout, separate from your billing address.

How much is the shipping fee?

Shipping is free for all orders.

Returns and Refunds

What is your return policy?

Products can be returned within 14 days from the delivery date. Returned items must be unused, with original tags and packaging intact. Discounted products are not eligible for returns or exchanges.

How long does the refund process take?

Refunds are processed within 2-3 weeks after we receive the returned products and will be credited to your original payment method.

Can I return personalized products?

No, personalized or custom-made products cannot be returned.

other questions

Do I need to create an account to place an order?

No, creating an account is not required. However, having an account allows you to track your orders and securely save your personal information.

What currencies can I pay in?

The payment currency is determined by your delivery address and will be shown on the payment page.

Are there any discount codes available?

Yes, new customers can use the discount code hello15 to get 15% off.